Order and Payment Statuses

You can check the status of your orders and payments by clicking Orders on the application navigation bar and selecting either Orders or Payments on the left-hand menu.

Order statuses

Paid - When an order is first created, that order status will be Paid. 24 hours after the buyer makes the payment, our scheduler will check and verify the payment once again. If it is valid, the order status will be Paid.

Confirmed - When an order is first created and for any reason the payment for that order is canceled, the order status will be Confirmed. Also, 24 hours after the buyer makes the payment, if that payment is not validated, the order status will be Confirmed.

The order and their statuses will be shown as below:

Payment statuses

Done - When a payment is first generated, that payment status is Done

Confirm  - The payment changes to Confirm once the scheduler confirms the payment has been done 24 hours later.

Cancel  - If the payment is not validated by the scheduler 24 hours later, the status will be Cancel.

The payment statuses will as shown as below:

Case Order Status Payment Status
When an order and a payment for that order are first successfully generated Paid Done
When a payment is not successfully generated for the order Confirmed Cancel
When payment is valid after 24 hours Paid Confirm
When the payment is not valid for any reason after 24 hours Confirmed Cancel


The order and payment statuses are also applied when Manual Orders are created. As such:


A) When a manual order is created and an invoice is sent, the order status will be Confirmed. Once the invoice is paid, the order status will be Paid and payment status will be Done. If the payment is valid after 24 hours, the order status will remain Paid and the payment status will remain Confirm.

B) When a manual order is marked as paid, the order status will be Paid and the payment status will be Confirm.

C) When a manual recurring order is created and an invoice is sent, the order status will be Confirmed. Once the invoice is paid, the order status will be Paid and the payment status will be Done. If the payment is valid after 24 hours, the order status will remain Paid and the payment status will be Confirm.

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